I know what you are thinking – “Wait, didn’t I already pay for this POS system??” Don’t worry! We are not asking for money!
Really, what we are asking you to do, is to challenge yourself and see if you have fallen in the habit of only using our SP-1 by SelbySoft system as a cash register.
If you think you are doing this, then give us a call! Let our support department setup a customized training session with you and breath new life into your POS.
These are all things we can help you get back to doing.
Verifone, the company that develops PC Charge, has officially discontinued that product. Our conversations with Verifone indicate that they are NO LONGER SUPPORTING PC CHARGE. Because of the upcoming EMV change, PC Charge will not be sold or supported. This was a very recent development and SelbySoft has just received the final details on what this means for our customers. If you have PC Charge as your credit card interface, you will want to transition away from that as soon as possible.
SelbySoft has developed an interface for a new interface for a system called NetEPay. NetEPay works with most credit card processors on the market. There are some advantages to NetEPay over PC Charge:
If you continue to use PC Charge you may not receive your credit card deposit if there is an error.
Verifone has informed SelbySoft that they will not supply support to customers that have issues. If you receive any errors regarding your PC Charge system (Indeterminate Batch, Database Repair, Archive Limit Reached or Password errors to name a few), then you may not be able to settle your batch.
Please call us with any further questions!
Do you discount for certain customers or groups of customers? It can be an effective tool for promotions when used correctly. I thought I’d cover some of the ways that SP-1 by SelbySoft can help you manage and track your discounts.
First, SP-1 actually has two methods of promotions. Discounts and Coupons. The difference is that a discount is a percentage or dollar amount off a specific item (0r group of items) and that a coupon allows you to specify a set price for an item (or group of items). For example: You might create a 10% discount on pastries for senior citizens or a $1.00 off a large pizza. A coupon might be a 2 topping large pizza for $12.99 or $3.00 for a coffee & muffin.
Once you know which method you are looking at, you have a number of other options:
More questions? Give us a call!
Don’t have a Point of Sale system yet? Here are 5 reasons you need one!
Want some more details? Give us a call!
Posted in POS Features
We have added three new features to our barista & kitchen monitor systems.
1) A new way of tracking voided orders on the monitor. If an employee voids an order out of SP-1, the voided ticket shows on the screen and must be bumped. This will reduce mistakes as well as decrease the possibility of employee theft.
2) To Do Lists. This is an exciting one! When the barista monitor is empty, the screen will time out to a To Do list. The timeout setting can be changed at the store level as well. If an order is taken, then the To Do list reverts back to the normal barista monitor screen. This is a great way to provide a custom reminder to your employees throughout the day.
3) Average Time. This is another exciting feature. In the upper bar, we will now show you a count of all orders that are outstanding as well as an average bump time for the day. This bump time is based on the amount of time it takes to bump both new and edited tickets.
Posted in POS Features
Sometimes it is the simple concepts that are unique. Take the On Hold button in SP-1 for Coffee & Restaurants. This button allows you to hold payment on an order until later.
This allows you to handle:
On Hold tickets are designed to be closed out at the end of the business day. If you need to have an customer that is running a tab over multiple days, try looking at our Accounts feature.
Our point of sale system does a lot. After 20 plus years of development, we have had to add feature after feature to stay current and to accommodate the industry (and customers) needs. I’m guessing that your business has had changing needs as well. I know that many of our customers have concepts that have changed with the times. With this in mind, I thought I’d address how easy it is to go back through a training session with SP-1.
Training modes: Our support guys can install a training mode on your point of sale or on your back office machine. This allows you to train staff, explore menu revisions and tweak settings with out affecting your live system. This is a great way to make sure you have live training options in your store.
Live training with our staff: Our customers frequently want to setup training sessions with our staff. Our staff is happy to do this! Our support staff can even pull a backup of your data and train your while you are not at the store. This eliminates the need to interfere with the SP-1 by SelbySoft point of sale system while training.
Questions? Call us!
Do you ever think about reminding your employees to up sell, smile or mention a new promotion? SP-1 by SelbySoft has a feature called Sales Reminder that does it for you! Simple turn this on, type your message and it will appear at the end of every ticket.