2010-1027

Coffee Fest Seattle

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See You In Seattle!

This week we are getting ready for the Seattle Coffee Fest Show!  See you there Friday, Saturday and Sunday!

Don’t forget to stop by and check out our new features!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

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2010-1021

Customer Accounts

Add a Comment[Author: Category: Marketing, Order Entry, Uncategorized ]
Customer Accounts

Do you work with any businesses or schools that order often and want to be billed?  If so SP-1 can help you!
Over the years we have run into a lot of stores that will run a “tab” for their business customers.  SP-1 has a complete accounts payment system built into the software.
SP-1 will allow you to setup a customized customer profile for each of these accounts.  Once that is setup, customers can “charge” their ticket to their account.  This can have a password applied to it as well so you don’t have employees setting up accounts for friends.

Once your customer sends in a payment, you can make that with the account payment button on the Order Entry screen.  This will then pay off all or part of that account. 
SP-1 will also allow you to run custom billing reports and send account statements to these customers!  Our reporting can be setup to  This allows you to communicate with your customers and receive proper payment.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

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2010-1019

Proper Quote Times in Restaurants

Add a Comment[Author: Category: Order Entry, Uncategorized ]
Order Processing 

How accurate are your quote times?  When a customer comes up and orders product do your employees quote a standard time or are they using an accurate number generated by your POS system?
SP-1 has a great feature called Order Processing that allows you to accurately quote a time to your customer right when they order and also allows you to track your make time efficiency.
With SP-1, you setup a station on the make or food line that shows every item being ordered.  Once an item is made, it is removed from the monitor by the person on the make line.  This allows you to see the total time it took from order entry to order completion.  SP-1 will then provide an accurate quote time on each station that the crew member can provide to the customer.
Another great benefit of this is that you can see how many orders were finished after the quote time!
Our customers that use this system find that they have a more streamlined operation.  So give us a call and see how we can help you take advantage of this.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

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2010-1014

New Birthday Notification!

Add a Comment[Author: Category: Marketing, Order Entry, POS Features, Uncategorized ]
New Birthday Notification!

Do you keep track of your customers birthdays?  One of our latest features is to notify you that a customer has had a birthday!

We start by setting up the notification in System Setup | Operations: 2

The Days Prior and Days After fields are setup to allow you to provide notification before and after the actual birth date that you have on file for the customer.

Once you have the switch setup, we need to make sure we have a birth date for the customer.  This is entered into the customer file.

When you use the customer at Order Entry and start a ticket you will see the following on their birthday!

Below is an example of the message if the birthday has passed but is still within the notification!

Don’t forget that we can also provide you with the list of customers and their birth dates if you would like to do traditional mailings as well!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

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2010-1014

Employee Passwords and System Security

Add a Comment[Author: Category: Employees, theft, Uncategorized ]
Employee Security

It’s true, the days of one and two letter employee passwords are gone.  Chances are you might be one of the people that created an employee code and then used 123 as your password.
In order to better safeguard our customers and to insure our customers are in compliance with PCI and PA-DSS regulations for credit card systems, we have moved to providing secure employee password systems in the SP-1 POS system.
In versions 7.60 and above, you are required to have passwords that meet industry standards for security.
Employee Password Specifications:
  • Must be 7 characters or more.
  • Must contain a combination of numbers and letters
  • Must expire every 90 days.
  • Will not allow for the same password to be used within last 4 times.
  • SHA-512 Cryptographic Hash system for password security.  http://en.wikipedia.org/wiki/SHA_hash_functions
  • Employee lock outs after multiple failed attempts

In addition to this, all the employees access is being tracked and logged as well!

The great news with all of this is to insure that your system is as secure as possible!  For those of you that are dreading typing long complex passwords. . . Implement the Card Swipe or Fingerprint ID – With those items you don’t have to type the password every time!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

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2010-1012

Comments in SP-1 POS

Add a Comment[Author: Category: Order Entry, POS Features, Uncategorized ]
Comments In SP-1

Are you using the pre-programmed comment feature in SP-1?  For those of you that are not aware, you can setup a total of 13 pre-programmed (canned) comments in SP-1.
This feature is setup in System Setup | Ticket Comments. 
These can be used for those situations where you need to communicate with the kitchen or Barista but don’t want to make a dedicated POS button for it.  You also have the ability to setup if you want those comments to print to the dedicated printer.  

Combining these pre-programmed comments with the Manual Input comment can make sure that you cover any situation that can come up.

If you do have a situation that requires a comment and you need to charge a customer (an extra cup for example), then combine this with the Misc. Charge Button.  That will allow you to add a dollar amount to the ticket to insure you are covered.

Finally, what good are comments if they can’t be tracked?  SP-1 has the ability to provide complete reporting on even the comments that have been used.  This lets you determine if a comment is so popular that making a modifier button would make more sense.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

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2010-1007

On The Fly Discounting!

Add a Comment[Author: Category: Marketing, Uncategorized ]
Discounting!

You know what I think is petty cool?  The fact that you can use discounts and coupons on the fly in SP-1.  

While on vacation recently my family and I were pretty shocked to still into POS systems that can’t do this. 
Multiple times we ran into systems that required the counter person to put the discount first or it would not calculate properly.  In one instance I was able to talk to the manager about it.  She had to come over and void our ticket and then have the counter person re-ring the order in.  She told me this was a pretty common problem because people don’t always present the discount up front. 
I guess I always take for granted that allowing a discount or coupon to he applied at any time during the order is a simple thing.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

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2010-1005

Free Passes for Coffee Fest in October

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Going To Coffee Fest? 


SelbySoft will be up at Coffee Fest on the 29th, 30th and 31st of October!  Look for us at Booth 804 / 806!

If you need some free passes, please just shoot us an email or give us a call and we will get you some!

Deadline is 10/10/2010 for the free passes! 



Contact us at:
SelbySoft
Mike Spence
800-454-4434

Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

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