4 Reasons order confirmation monitors are cool!
They are not pole displays. Sounds harsh doesn’t it. It’s true though. A pole display is typically old looking, unappealing and really does not cut it in todays world. Think high resolution monitor with pictures of your product instead of that 3-4 line display with ugly green text. They cut theft. That’s right, they can actually cut employee theft. Simply by making sure that the customer sees a total on the screen before the employee collects money. With an OCM facing the customer, you are enlisting your customer in making sure the employee actually rings up the order. Add a simple sign stating your order is free if not displayed and you will cut theft down a significant degree.
You can sell advertising. I know it sounds weird but you can. Since the OCM has the ability to display a slide show of pictures it’s possible to load anything you want. We currently have customers that sell one slide. Think advertising for a Realtor. Sell a popular roasters beans? Offer to advertise on the OCM for them.
Customers confirm their order. This is the reason that these were originally developed after all. Because the customer can see their order on the screen, you will will make less mistakes. Actually, you will probably make the same amount of mistakes, you just catch them before completing the ticket.
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371
Are you secure?
Are you really secure? Let’s ask some questions:
Are you using “hard” passwords?
Do you allow Windows access?
This is a tough one. In some cases you may have to. If you don’t have a specific need to, then make sure you set SP-1 up to be maximized at all times. This helps eliminate the ability to access Windows. If you do allow employee access, then check the Internet Explorer history on a regular basis to see what your employees are doing online.
Call us on this. Seriously – you need to ask about this. Basically, we can show you any ticket that has been altered or reduced and help you stay on top of theft.
Hopefully, you answered all of these correctly! If you didn’t then you might want to call us to review how we can make sure you are as safe from theft as possible.
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371
Using promotions to increase your business
Bundles. If you are looking to discount items, try creating a bundle. The concept is that you take a high profit item and pair it with a different item. Pairing items together for a single price can help introduce low-selling items to a broader customer base.
Timed pricing. A “happy hour” special can be a really great way to encourage customers to order outside of your busy times. Creating promotional pricing on certain items and offering them only between 2 and 4pm can help direct some of your traffic to those hours when you are slow.
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371
Back office needs?
One of the challenges that smaller stores face is that they are typically only running a single POS station at a time.
SP-1 can certainly handle the volume and will help you increase your speed of service. But what about being able to look at numbers when the front counter is busy? What about employees clocking in?
That is where our back office license can come in. With the back office license, you can load a special version of SP-1 on a second station. This license allows you to do any of the functions of your front counter computer with the exception of taking an order.
Call us today and see how we can add this to your store!
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371
FREE Coffee Fest Seattle Passes!
So are we! Before you register for passes, check with us!
We often have free passes for this show and would love to help you get in free!
See you there September 23-25th in the Seattle Convention Center – Booth: 804/806
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371
Don’t clean your computer!
With summer coming and the heat (finally) starting to hit, we know that some of our customers will see hardware failures due to overheating start to become more common.
Most of this can be easily avoided. All it takes is a little preventative maintenance. What we are talking about is no different then getting an oil change, tuning your oven or backflushing an espresso machine. It’s necessary to keep things running along smoothly.
There are really three things to consider when checking out your POS.
- Removing materials from around your POS computer. Are you one of those people with a roll of paper towels on your computer? Do you stack menus on top and around the computer? If so – Stop it! Computers (even those without fans) need air flow.
- Cleaning. When you have a chance, open the case on your computer and spray it with a can of compressed air. You might be amazed at the amount of dust that fills the air! Do this once every six months and you will extend the life of your computer.
- Printers. Don’t forget that those printers load up with dust from the paper rolls. Every so often, just open the lid, turn the printer upside down and tap it once or twice.
If you need some additional advice, don’t hesitate to contact us!
Gift Card Feature Updates
Over the last couple weeks our developers have been working on new enhancements to SP-1. Along the way, there have been some improvements to the gift card system!To recap more about how the gift card system can be used, check out my previous blog
7 Cool Things About Gift Cards.
Now that we remember all the current cool things about SP-1 and our gift card system, here are some of the new changes!
The balance is now displayed when loading a card. If you are loading a card with a balance, we now display what the current balance (before load) is. This was designed to provide all the information on one screen.
When a card is loaded the ticket reflects the previous balance. If you have a current balance on a card and add an additional amount to it, then we are now showing that on the ticket. The circled item on the ticket below shows that the card had $25.00 on it and we are currently adding $5.00!
Gift card balance is shown when a customer is selected. If you assign gift cards to customers, this new option will be helpful. As soon as you start a ticket with a customer that has a gift card, you will see their balance on the screen! This helps eliminate the need to inquire about a card!
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371
Integrate your credit cards through Point of Sale!
So what does integration have over terminals? Quite a bit . . .
- No equipment needed. Since it is working through software only, you get to free up space on your counter.
- Ease of use. Your employees already should know how to swipe a card! Plus you have the card swipe for employee clock ins and gift cards already.
- Less mistakes. When credit card processing is integrated through SP-1, your employees don’t have to enter any information beyond the card number (and that is handled by swiping the card on the side of the monitor! Unlike a terminal, the employee does not need to enter the total dollar amount (eliminating those typos).
- Compatibility. We work with virtually every credit card processor out there. No issues with having to re-program a terminal.
- Flexibility. Have multiple stations? With the credit card integration you have the ability to take credit cards on all computers running SP-1 with no additional cost.
- No additional phone line. Since the credit cards are run through an internet connection, you don’t need an additional phone line.
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371
Happy Fourth
Don’t forget! SelbySoft has emergency support available from 9am to 10pm PST on the Fourth!
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371