Routine POS Maintenance
Monitors - Touch screens are pretty simple. The biggest thing is to check the cables periodically and make sure the cables are tight. Clean the screen by spraying non-abrasive cleaner (Windex or something similar) on a towel and wipe them. Make sure that employees are not using pens or anything pointy to ring up orders.
Why POS?
I’m asked this on a pretty regular basis. Typically it is from someone that is opening a new store and has never worked retail before. The conversation usually starts with something like ” I know a need a POS but I don’t know anything about them”.
Ok, let’s talk. . .
A great POS will do a lot for you:
- It starts by making it easy to train employees and allow them to focus on the customer and the product – not the technology.
- Controlling costs and consistency. We are talking about both pricing and portion control.
- Cut costs with inventory control and waste management. Tracking your COGS (cost of goods sold) is very important.
- Track labor cost so you have a better idea of employee management.
- Track all menu items that you sell. This is important. What you think is a popular seller might not be what really does sell.
- Help eliminate theft. Your employees can be tracked so you know who did what and when.
Why Open WiFi Is A Bad Idea!
Here is a real life reason why having an open WiFi connection can be a bad idea.
Recently a customer called in and explained that their credit card system was down. That’s pretty serious and we wanted to make sure we get them up and running as soon as possible. Our support guys started checking the usual suspects and discovered that the store could load a web page and could even log our technician in over the internet. We checked our credit card settings and the services that are running there and everything looked great.
They then decided to troubleshoot by bypassing SP-1 and running the card directly in the processors software. The card still did not go through. The next step was contacting the merchant services company that they use. It turns out that they are one of our preferred providers so we had an easy time of eliminating that as an trouble spot. That usually leaves an internet connection as a problem but we already confirmed that the computer was connected (heck, we were logged in remotely!).
Finally after running some more tests, we discovered that this had nothing to do with the computers, our software or the merchant services at all. It was the ISP (internet service provider) that deliberately blocked this type of internet traffic!
You see, at the store, there was an open WiFi connection for customers. This was simply enabled by turning on WiFi on the router. There was virtually no security activated at the router side. Because of this, someone using that connection was downloading things that the ISP flagged. The ISP started turning off activity from certain ports. That stopped the activity from the downloads but also from the credit card interface.
If you use WiFi, have a company like www.webbeams.com set it up for you so it can be secure!
PCI DSS Credit card information
PCI DSS is confusing stuff. The fact is that as a business that processes, stores or transmits credit card data, you are required to validate your compliance with the PCI-DSS standards.
Note that I said you have to validate. That does not mean that your data is safe! Most stores are responsible for completing an annual Self Assessment Questionnaire (SAQ) and a quarterly report from an Authorized Security Vendor (ASV) that you have passed a network scan.
Note that the PCI SAQ C-2 is the document that most of our customers are required to fill out. It’s 26 pages long and considered the “shortened version”.
So, what does it say? In short, use common sense. There are 11 sections to the document and each has its own particular bit of verification. NOTE, don’t take any of the following as legal advice or as the final word on how to fill out your PCI documents!
1) Installed a firewall and have it configured properly. Hopefully you have secured your WiFi and separated it from your POS system.
2) Don’t use default passwords . We won’t let you do this in version 7.60 and above but you still need to do it with your other passwords in Windows, your router etc.
3) Protect cardholder data. Make sure that your POS does not store data and insure that the credit card numbers are masked etc. Don’t write credit card numbers down and use an integrated solution.
4) Encrypt transmission of the card data on networks. We encrypt the data per standards between the local nodes on the network.
5) Use an anti-virus. We like Microsoft Security Essentials.
6) Develop & maintain secure systems. Make sure you maintain your POS with the most updated version . Also your Windows critical updates need to be kept up to date.
7) Restrict access to cardholder data to people that need it. Since the cards are not stored in SP-1, this is handled. If you write numbers down and save them, then you are opening a whole other can of worms.
8) Assign unique ID’s to each person with POS access. You do have unique employee ID’s right?
9) Restrict physical access to cardholder data. Since we don’t store cardholder data this should be a no brainier. If you write numbers down for some reason you need to have polices and procedures in place to insure that the data is not taken off site. Also, they need to be destroyed and secured in store (i.e. locked) until they are destroyed.
11) Test your processes and security systems. Make sure that you have a way to see if the network has been comprimised (hacked). Even just USB drives plugged in, software downloaded that is not approved or a wireless devices installed can through this question. Make sure you don’t let your POS become a home computer. Also, you have to have an qualified internal or external party perform a quarterly scan.
12) Maintain a policy that addresses information security. This concerns a lot of security issues in your store. One of the things most stores have never thought about is that you must have policies and procedures in place as far as employee electronic devices. Yes you are supposed to have a list of which employees are allowed to have what type of electronic devices in your store!
Technology in SP-1
Here is a blog from a year ago that did not make it over from our blog hosting switch over. I thought I’d repost!
I originally wrote this blog because I have seen a number of “newer” point of sale companies posting these fantastic statistics on how much data, customer records, reporting etc they can handle. I’ve always taken it for granted that you “over program” based on customer needs.
We originally wrote SP-1 using a C-Tree database that supports incredibly fast indexing of data files. This allows us to be incredibly flexible when designing software. The main programming is done in C++, .NET and Assembly for some of the routines.
To satisfy our curiosity I thought I’d check the statistics on what we can handle in our database!
Customer File and Tracking:
999,999,999 Total number of customers. Yes just shy of one billion.
10 email addresses per customer. Or 9 billion or 1.42 email addresses for each person on the planet.
10 phone numbers per customer. Or 9 billion or just shy of one per every phone number possible in the U.S.
4 addresses per customer. Or 12.8 addresses per person in the U.S. – 314 million at last count.
How about order taking?
9,999 Total tickets per day – That is 6.94 tickets a minute for 24 hours. Or 13.88 tickets a minute in a 12 hour day.
Menu items? I think we have you covered. . .
9,999 Total Menu Groups. Coffee, Pizza, Ice Cream, Smoothie, Sandwich etc.
999 Active specialty or signature items per menu group. Examples would be Latte, Mocha, Meat lovers, Veggie etc.
999 Active modifiers per menu group. Examples are Vanilla, pepperoni, wheat, hot, cold, extra shot etc.
99,999,999,999,999 Inventory or retail items. (That’s Trillion with a ‘T’ and probably the only thing bigger than our national debt).
Yes – 9 million specialty and 9 million modifiers! By the way that’s just active at any given time.
Pricing options? Other than flat pricing of $1.00, $2.00 etc. . . We handle 195,000 unique price tables. Each price table can be setup with 9 different prices per day of the week. That’s 45 different prices that change based on the time and day.
Unlimited items?
Coupons, discounts, total tickets, customer history, reporting – these are all based on the size of your physical hard drive.
More?
99,999 Total employees or one new employee added to the system every day for 273 years!
9,999 Active employees at a time.
5 Cash drawers per workstation.
30 workstations per store.
Other statistics?
We have been selling POS for over 25 years.
We have stores that have been using our products for over 20 years continuously!
Updates? SP-1 has gone through over 87 version releases (free when you are on support) and over 500 minor program revisions since 1994.
Stability? Over 6 of our employees have worked for us over 10 years. Total combined SP-1 experience through Customer Service & Tech Support is over 80 years!
Why do you need a POS anyway? The Cliff Notes Version
I get it, you don’t have a lot of time. So, here is the cliff notes version. . .
- It will make you money. Really, it’s that simple. Using SP-1 can provide an ROI (Return On Investment) of at least 1% and as high as 7%. Average customers see 3% minimum.
- Stop making mistakes. We both know that your staff prices things wrong. That’s bad. It’s bad for your customer, your consistency and your business. SP-1 will stop it.
- Theft controls. We don’t like it but people steal. Not all people – but some of them. SP-1 will help you catch them and put a stop to it. Everything is tracked. Voids, free items, discounts, double punching, coupon theft.
- Reporting. Do you like sitting at home entering numbers into Excel or Quickbooks? Stop doing it. Put SP-1 in and let us take care of that for you. Get back to what you love.
- Gift & Loyalty. If you are paying a swipe charge or monthly fee for this, then you are most likely getting ripped off. It’s FREE. Stop doing handwritten gift certificates that are a pain, stop using punch cards that are cheated on. Stop hoping your staff uses the right discount. Make it professional and fool proof.
Fact sheet on state gift card protection laws
I’m often asked by our owners if they can charge an inactivity fee if a gift card is not used. It’s a tricky question to ask because it really depends on the state laws.
Usually a store owner wants to look at eating up the residual balance from the gift card after a specific period of inactivity.
There is a great resource available here that shows various laws by state.
Please do NOT consider any of this as the word of law without checking directly with your state!
Mike.
What is Leasing?
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371
Are you secure?
Are you really secure? Let’s ask some questions:
Are you using “hard” passwords?
Do you allow Windows access?
This is a tough one. In some cases you may have to. If you don’t have a specific need to, then make sure you set SP-1 up to be maximized at all times. This helps eliminate the ability to access Windows. If you do allow employee access, then check the Internet Explorer history on a regular basis to see what your employees are doing online.
Call us on this. Seriously – you need to ask about this. Basically, we can show you any ticket that has been altered or reduced and help you stay on top of theft.
Hopefully, you answered all of these correctly! If you didn’t then you might want to call us to review how we can make sure you are as safe from theft as possible.
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371
Where to put computers?
I suppose a better question would be where SHOULD your POS stations be located? This blog came about as a comment from one of our Customer Service technicians. They each talk to hundreds of different stores a year and have a different perspective on what goes on in a store.
They brought this up in our last meeting because they run into a lot of people that give no through as to placement. I’m not talking ergonomics here – I’m talking safety and longevity!
Places to avoid putting the POS:
- Right next to the hand washing sink.
- Right next to the dish washing sink.
- Any sink!
- Ovens – Please don’t back the computer right up against your super hot conveyor oven!
- Under the counter, behind the stack of paper napkins with zero airflow.
- On the floor that is mopped once a day.
- Anyplace where the computer looks like it is balancing on edge.
These may seem a bit silly but we run into them! The thing you want to look for is some kind of airflow around the machine – It does not need to be on a shelf by itself but don’t cram it in there either!
So call us before you put the POS in place and we will help you understand what will make your life easier!
Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

