Backups, Backups, Backups (You Can’t Say It Enough)!
Be honest, you don’t backup regularly do you? We know it’s tough to admit out loud but experience shows that most of you don’t run your backups. To those of you who do, kudos and a question – when is the last time you checked it??
Customer opens DVD-RW drive and in place of a backup disk – a music cd.
Customer goes to restore a backup and finds that the disk was full a year ago!
Tech asks customer about backup. Customer responds with – what does that mean?
When asked about backups, customer responds with “we do one every year”!
These are real world scenarios that our support department addresses every day. These don’t even include the people that have fires (yes it happens), hurricanes (sand and water do not help computers), employees that damage machines (employee quits and kicks the machine over), theft (people steal the whole computer), and so on. And we all know that when you need the backup – you really need it! It’s much easier to convince your insurance company with copies of all your sales history readily accessible.
Remember – Backup, Backup, Backup! And if you have any questions. . . Call us.
- Use multiple cash drawers. SP-1 allows up to five cash drawers per station! With this, you are actually assigning 1-5 employees to their own drawers. If employee one takes an order, drawer one opens, employee two takes an order and drawer two opens.
These orders appear on that monitor as shown below:
So, once the crew has gone through and made the order (based on the printer/monitor) then they will mark the line off the Order Processing monitor. The numbers on the far right show how long it has been since the order was placed. Once the order is marked off, SP-1 can calculate a quote time based that!
Think about it. . . you would then have an accurate time to quote your customers when they ask how long a wait is!
There are more benefits to this system however: Order Processing gives you the ability to see how well your make line is doing.
This happens because as the items are made and ready to be handed to the customer or put in the oven, the employee will mark that the order is done. This then let’s us know what the average time it takes to make an order is.