Feb
13
2014
February 13th, 2014 by Mike Spence

Sometimes you just can’t plan for every contingency on a menu.  There is always that customer that wants their food or beverage in a way that you just didn’t consider or that has some bizarre special request.

  • The pizza with the tomatoes on the side.
  • Soda without ice in the glass.
  • Latte made extra hot.
  • That bagel served on a plate and not in a bag
And probably a hundred more that all of you have experienced before.   At SelbySoft,  I hear these stories fairly often.  Fortunately, we also have a way to accommodate them!  It’s called Customer Comments.
The Customer Comments feature allows you to pre-program  up to thirteen custom comments that your employees can use to handle unusual situation.  Some pretty common default comments include:
  • On the side.
  • See server.
  • Don’t make.
  • Extra hot.
  • Kids temp.
  • Extra napkins
The fourteenth comment is a Manual Input button.  Selecting this allows your employees to type virtually anything they need to in order to handle the situation.
One last bonus piece of information for you.  Our comprehensive reporting system also allows you to run a report on comments used by any time frame you specify.  This allows you to search for how many times one some of these are used.  If it is often enough, then maybe think about making that comment into a modifier button instead.
Questions?  Let me know!
Mike.

Posted in POS Features, Reporting Tagged with:

Aug
14
2012
August 14th, 2012 by Mike Spence

For those of you that have our SP-1 touch screen point of sale system, here are five tips that you might not be aware of.

1.  Do you often have an ‘on the side’, ‘extra hot’ or ‘see cashier’ comment?  You can create up to thirteen pre-programmed comments to use in the Order Screen.  That’s right, you don’t have to have every comment be a manual input.  This can be setup in System Setup and then Comments.

2. Last ticket look up.  Ever want to re-print that receipt for the customer?  Easy.  Review ticket and enter 9999.  Because SP-1 can store up to 9,999 tickets per day, entering 9999 automatically pulls up the last ticket in the system.

3.  Split checks simply.  You don’t have to be a table service restaurant to need to split checks.  We often hear from coffee shops and quick service pizzeria’s that they occasionally get a large orders.  The customer then arrives with three other people’s money in hand and wants the tickets separated.  SP-1 makes this easy by allowing you to touch the ticket items

4.  Print labels.  Actually two different kinds of labels.  We can print your retail barcodes and also delivery box labels.  Retail labels allow you to use a barcode scanner to quickly ring in retail items.  Boxlabels are a great choice for making sure that your delivery drivers are able to see what needs to be delivered where.

5.  Send employee messages.  That’s right, you can type an internal email in SP-1.  Better yet, that email will show up when the employee clocks in!

 

Posted in Employees, Order Entry, POS Features Tagged with: , , ,

Oct
12
2010
October 12th, 2010 by ssadmin
Comments In SP-1

Are you using the pre-programmed comment feature in SP-1?  For those of you that are not aware, you can setup a total of 13 pre-programmed (canned) comments in SP-1.
This feature is setup in System Setup | Ticket Comments. 
These can be used for those situations where you need to communicate with the kitchen or Barista but don’t want to make a dedicated POS button for it.  You also have the ability to setup if you want those comments to print to the dedicated printer.  

Combining these pre-programmed comments with the Manual Input comment can make sure that you cover any situation that can come up.

If you do have a situation that requires a comment and you need to charge a customer (an extra cup for example), then combine this with the Misc. Charge Button.  That will allow you to add a dollar amount to the ticket to insure you are covered.

Finally, what good are comments if they can’t be tracked?  SP-1 has the ability to provide complete reporting on even the comments that have been used.  This lets you determine if a comment is so popular that making a modifier button would make more sense.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Posted in Order Entry, POS Features, Uncategorized Tagged with: