After writing this post on Customer Comments, I thought about some situations where a Miscellaneous Charge might be a better choice. As a recap, last blog I talked about how a store can use our Customer Comments feature to handle unusual situations. Those instances where a customer asks for something that is not on the menu or wants their item prepared a special way.
Miscellaneous Charge can be used in a similar way but has the advantage of being able to charge for the service. For example:
- A customer wants a sleeve of cups – no coffee, just cups.
- Someone wants a to go container of ground beef for their dog.
- A customer wants a small cup with milk to mix with their latte.
These are all situations where you might accommodate the situation but charge a surcharge for doing so. Miscellaneous Charge is the perfect button for this. When you select Miscellaneous Charge in SP-1, you can select the description, quantity and amount for the transaction.
As with the Customer Comments, SP-1 has reporting capabilities to help you run historical reports on Miscellaneous Charge transactions.
Miscellaneous Charge Excample