Do you ever have to offer a refund on a gift card? In some states it is required if the customer asks. For example, here in Washington State, the gift card laws state that you are required to cash out the gift card if the customer asks and if the balance is less than $5.00.
Fortunately, SP-1 has a simple and safe way to handle this!
First we head to System Setup Operations: 2 and turn on the ability to offer a gift card / account refund. We can also set an upper limit here so your employees are not refunding more than you want. To issue a refund, you use the Paid Out button and select gift card in Order Entry.