Have delivery? Sometimes we know those drivers are carrying too much money! You can use the delivery driver drop system to record how much money each driver has left at the store. This allows you to print a receipt for the drive as well so there is a record of the drop after the employee leaves the money.
Do you offer split portions in your location? For instance, many pizzeria’s offer 1/2 & 1/2 pizza or allow customers to change something on a 1/4 or 1/3 of the pizza. All of that is easily handled through the Portion section of SP-1. SP-1 allows you to setup unique pricing for the different methods of split portioning as well.
If you have delivery drivers then you probably have this issue:
Your insurance company bills you higher fees for your delivery drivers. With one of our customers, the example was $2 per $100 in payroll for staff and $7 per $100 in payroll for delivery drivers. The issue that comes up is that your drivers are not actually driving for the whole time they are on the clock.
Utilizing our XML Ticket export in SP-1, we have the ability to gather data that can let us help reduce your costs. This export let’s us see the total number of deliveries, total time on the road and average time per run. The most important is the total time on the road. In one example with a customer we found that their drivers spent a total of 2,830 actual hours on the road.
When we calculated the insurance rate based on hours on the road and not based on hours clocked in we found a difference of over $1,100!
Want to take a look at this? Give us a call!
Do you offer delivery as an option? If so, you should know that SelbySoft has a number of driver reimbursement options for you to look at.
Here is something that comes up every once in a while. . . If you have delivery drivers, then you might be paying more in insurance than you need to.
Most insurance companies bill you based on total payroll hours for all employees working the store. Delivery drivers are billed at a higher dollar per hour than kitchen prep or cashiers. This is done because there is obviously more risk when an employee is on the road. The problem here is the you are also paying the higher rate for that employee when they are not on the road as well.
For example . . . Let’s assume your insurance company bills you at $2 per $100 in payroll for prep, cashier etc and then $7 per $100 for delivery drivers.
For this store, they did 7,000 deliveries and 2,830 hours on the road. That is an average of 24 minutes per run. Insurance should only be billed at the higher rate for that payroll that was on the road! By taking the total payroll for all delivery drivers and subtracting out the payroll amount for those 2,830 hours on the road, we can get a true figure of how much payroll should be billed at the higher rate.
In this case, it was an $1,100 savings in insurance!
If you have deliveries, see how we can help you with our XML ticket history report.
Do you sell pizza? If so you have probably run into 1/2 & 1/2 pizza situations. SP-1 supports that and more. We support 1/2 & 1/2 as well as 1/4 and 1/3 pizzas (if you wish!).
Below is a screen shot showing a large supreme pizza. This pizza has extra sauce on the whole pizza.
We have taken salami OFF the first quarter and ADDED jalapeno to the first quarter. You can see the other three quarters as well.
Do you take phone orders? If so, you can save your staff time by implementing a Caller Id system. SelbySoft has a fully integrated Caller ID system that allows your employees to see who is calling in!
This caller id system will appear when the phone rings. SP-1 will show you the customer name and phone number. If that customer is already in your customer database, the address will be shown as well.
When you select the appropriate button, SP-1 automatically pulls up the customer and shows you their information and last order. That eliminates having to enter the entire phone number when you answer the phone.
If the customer is not in the database then you have the option to add that customer. Once you add, the name and phone number information are automatically added to the customer file by the caller id system. That eliminates having to re-type that information in.
Give us a call if you would like to explore this option more fully! There are some neat little factoids for you about Caller ID below!
Kazuo Hashimoto, a Japanese inventor with over a 1,000 patents built the first prototype caller id display. That is now on display in the Smithsonian!
Over the last year we have seen more of our customers look at catering options with their products. Obviously that leads to more calls to us asking how we can help. Fortunately, we already have a number of wants to help with this.
It starts with creating a catering menu. Talk to our support about creating a specific menu group with your catered items. This allows your employees to have one button access to the items you cater and the prices you charge.
When a customer calls in, make sure you use our Customer Tracking system to add the customer. Often these customers
are already in your database and may simply be having you delivery items to a different address. They may even use a different contact number when calling you. In SP-1, we track up to 10 phone numbers per client.
In SP-1, when you add (or edit) a customer, you can select the phone number / email address button to update or add information for the customers profile. In catering this is advantageous because you now can get hold of the direct person that is placing the order if there is a question.
The next step is to use the Additional Addresses button to enter the customers catering address. This is important because you might be providing the items to a different location than what you have on file as the main address.
Once we have the order placed, we have two more options available to us. If you have done catering before then you know that sometimes when the customers calls, they are not actually placing the order right? Sometimes, it’s an office manager or assistant that is calling around to check on pricing. We handle this as well! At the ticket completion screen, you can convert any order into a quote only. What this does is save the order under that customers phone number for future reference. When (if) the customer calls back to place that catering order, you will have all the details laid out in front of you! This allows you to easily and quickly duplicate the previous quote and then turn it into an actual order.
Once the catering order is ready to finish, we can use our Deferred Order system to schedule this order for a future date and time. SP-1 will automatically print your order on the day and time that it is due. We even allow you to set the default time the order should be printed. If it needs to be ready at 4pm the order can print at 3pm!
So the complete catering options look like this:
SP-1 can make this type of coffee shop or restaurant catering easy by implementing the built in features of our POS!
Call us for more information!
Contact us at:
8326 Woodland Ave. E
Puyallup Wa 98371
Contact us at:
8326 Woodland Ave. E
Puyallup Wa 98371