F.A.S.T. Order Taking!
F.A.S.T. Stands for Fast Action Screen Technology and along with Active Ticket Technology makes SP-1 one of the quickest systems to accurately take an order on.
This is a setting that can be changed per Menu Group and is designed to help make it easier for employees to take an order. With this enabled, any order can be taken in the same method that the customer orders it. So, instead of a top down approach where the employee inturrupts the customer and asks “What size?”, the employee can start the order by selecting the modifier, specialty or size first. This allows your employee to quickly place the order without thinking about how it is done.
Want to turn F.A.S.T. on in your menu? It’s easy, just click the FAST button when you are in Menu Groups section of Master Files!
Posted in Order Entry Tagged with: fast, order taking
Faster Name Search
One of the core differences between our delivery and non-delivery clients is how they track their customers. Most delivery clients track customers by their phone numbers. This is great but a little bit inconvenient for customers that don’t do delivery.
Here at SelbySoft, we always advocate that using a gift card and having that assigned to a customer profile is the best way to track customers and speed up the transaction. Customer walks or drives up, swipe the card, duplicate the order and done.
But what if you want to pull them up by name? SelbySoft has always had the ability to look up customers by name but we have recently revamped this to make it easier.
In System Setup | Operations:5 we have two new switches that change the operation of the customer file. If you wish, you can now default the customer file to start in the name field instead of the phone number. Additionally, if the name has an exact match, a ticket will automatically be generated. This eliminates the need to press start ticket etc.
If the name has an exact match, it’s even easier. The ticket is automatically started right after pressing enter!
Contact us at:
8326 Woodland Ave. E
Puyallup Wa 98371
Posted in Order Entry, Uncategorized Tagged with: customers, order taking