Nov
14
2013
November 14th, 2013 by Mike Spence

Hopefully, you didn’t just picture the guys from Saturday Night Live with a couple of old school tape backups in their hands.

We all know that catastrophe strikes when we least expect it.  Unfortunately, in some cases, we start thinking about checking for backups after the catastrophe happens.

You may be aware that part of our SP-1 by SelbySoft solution is a daily cloud based backup.  We consider that step 1 of your backup solution.  Step 2 is the store level backup.  Why store level?  Because it is possible for any cloud based backup to fail.   What if your Internet provider goes down?  Even something as simple as a cable coming loose or an employee accidentally stopping the service that does the backup can mean your backup is not happening.

In order to be completely protected, you should be performing a local backup to a CD, DVD or USB drive daily.  Further, make sure you take that backup offsite occasionally.  Backups don’t do any good if they are in the store when that catastrophe happens.

Need help setting up a local backup?  Let us know and we can help you get it going.

 

Posted in POS Features, Technology Tagged with: ,

Sep
19
2013
September 19th, 2013 by Mike Spence

With all the talk of the cloud in today’s POS market, you might wonder if anything isn’t in the cloud today!  At SelbySoft, we try to offer the best of both worlds when it comes to the cloud.

SelbySoft prefers to have your data held locally in your store(s) location.  Not on a rented Amazon server like most cloud based POS systems.  This leaves you in control of your POS data and eliminates the possibility of being held hostage by a bad internet connection.  Your SP-1 system will continue to work without any internet connectivity at all.

Cloud Based Features

  • FREE cloud based backup.  That’s right – we supply a cloud based backup for all of our customers that are on a support system.  This means that your data is backed up to a secure server in the case of a catastrophic event.
  • Gift & Loyalty.  Traditionally we recommend keeping the gift card data on the POS system.  This can be moved to the cloud where we will keep the gift and loyalty amounts securly.
  • MobileDash Reporting.  Reporting from the cloud right to your smartphone!
  • Corporate Offerings.  Full corporate reporting and menu management from a central location.

Posted in Gift Cards, Order Entry Tagged with: ,

May
24
2010
May 24th, 2010 by ssadmin

Backups, Backups, Backups (You Can’t Say It Enough)!

Be honest, you don’t backup regularly do you?  We know it’s tough to admit out loud but experience shows that most of you don’t run your backups.  To those of you who do, kudos and a question – when is the last time you checked it??

Customer opens DVD-RW drive and in place of a backup disk – a music cd.
Customer goes to restore a backup and finds that the disk was full a year ago!
Tech asks customer about backup. Customer responds with – what does that mean?
When asked about backups, customer responds with “we do one every year”!


These are real world scenarios that our support department addresses every day.  These don’t even include the people that have fires (yes it happens), hurricanes (sand and water do not help computers), employees that damage machines (employee quits and kicks the machine over), theft (people steal the whole computer), and so on.    And we all know that when you need the backup – you really need it!  It’s much easier to convince your insurance company with copies of all your sales history readily accessible. 

Are you taking advantage of our Online Backup?  Do you even know it exists?  Did you know it is FREE while on a support plan?  
If not, you are missing out on a fantastic part of our support!  
A couple of years ago SelbySoft thought about this long and hard.  We came up with an online backup and now offer that to every single customer on a support plan free of charge!  
This service allows you to sign up and have your information transmitted from your physical store location to our secure server at SelbySoft.  The transfer happens automatically at 3am every night regardless of employee interaction.  This allows us to insure that in the event of a catastrophic failure (lightning, fire etc) we still have a copy of your information! 
Now, this does not mean that we want you stop doing any backups in the store!  Remember, your SP-1 system can (and usually is) setup to perform a backup on site in two ways.  First, we copy all of your information from the main computer to a second computer in the location and then we copy the information to your cd/dvd backup as well.  These are all great ways to insure you have a full system backup.

Remember – Backup, Backup, Backup! And if you have any questions. . . Call us.

Contact us at:

SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
http://www.selbysoft.com/
8326 Woodland Ave. E

Puyallup Wa 98371

Posted in Order Entry, POS Features, Uncategorized Tagged with: , ,