Here are some questions that only a handful of customers ever ask.
1) How long is my initial technical support plan good for? A week? Month? Year?
2) What is considered a “call” on technical support? Are technical issues different than menu questions and are those different than training? This is an important question as some companies handle menu changes differently than problem calls. Others don’t count training time as part of technical support and have a different fee for this.
3) How many updates have you had in the last year? Not bug fixes but updates. This is important as a lot of companies count bug fixes as updates
4) How many years have you been in business? How many of those were designing POS systems? How long ago was this software designed?
5) Where is your support handled? Is it handled by the same company as development and sales? Is it in the same building?
In order to save you time. . . Here are our answers 🙂
1) How long is my initial technical support plan good for? A week? Month? Year?
One year is included.
2) What is considered a “call” on technical support? Are technical issues different than menu questions and are those different than training?
Not with us. Tech support, problems, questions, menu changes, training are all covered under the same plan. We have one plan that covers all of this.
3) How many updates have you had in the last year? Not bug fixes but updates.
Eight different updates to our software that enhance functionality. We typically have more updates but some small features do not warrant an actual version change.
4) How many years have you been in business? How many of those were designing POS systems? How long ago was this software designed?
26 years in business. All 26 years have been designing, devloping and selling POS systems. This paticular
5) Where is your support handled? Is it handled by the same company as development and sales? Is it in the same building?
It’s all handled here at SelbySoft (8326 Woodland Ave E. Puyallup WA 98371 – Stop in and say Hi!). We have never outsourced any of our support or sales!