Delivery Systems

How do you handle delivery?

For those of you that offer delivery service, you have had some big questions you had to address.   It seems like such a simple situation when you open a store but delivery is actually a very complex affair.
SelbySoft has some solutions for you however!  Today we will talk about the different ways that stores charge customers for delivery.
Most of our delivery customers choose to have a minimum delivery amount.  With SP-1 this can be based on the ticket or a menu group.  An example of the ticket amount would be that you may want a total ticket dollar amount of $10.00 in order to deliver.  An example of the menu group would be to only deliver if they order $10 of pizza, regardless of how much they order otherwise.  This stops the an employee from taking a salad delivery only.
Once a minimum charge is setup, you can choose to allow the customer to pay the difference between the minimum and the ticket total in order to meet the requirement!  For example, if a customer buys $8.00 of product, then SP-1 will add $2.00 to the ticket to meet the $10.00 minimum.  You can also add an option for overriding the additional charge if needed.
If the customer meets the minimum delivery requirements, then we get into what and how do we charge them?
With SP-1 you have four main methods of doing this. . .
Per ticket – With this you can add a charge per ticket for the delivery.  For example -$2.00 per delivery.
Per item – A little more complex.  In this method, you are charging based on the menu item and / or the order type.  So, if a customer orders 1 pizza for delivery, you may charge $1.00, 2 pizzas, $1.00, 3 or more would be $3.00 for the charge.  This can be used for a variety of different charges as well.   There is another method of doing this as well by using the accumulation switch.  With that turned on, the per item charge is accumulated.
Street Names:  With this activated, you can set a delivery address based on the specific street a customer lives on.
Map:  With this optional software, you can setup a delivery based on the range.  So under 1 mile is free, 2 miles out and more is $2.50
All of these options allow for delivery charges based on the time of day or day of the week as well!

Contact us at:
Mike Spence
8326 Woodland Ave. E
Puyallup Wa 98371

January 27th, 2011 by