Get To Know Your Customer!
Here is a feature that is easy for us to take for granted. However, not everyone is aware of it. I thought it would make a nice blog entry.
Are you aware that you can ask for a name at the end of each order? This allows your employees to type in the name (usually just the first name) and have that recorded on the ticket. This can add a level of personalization to your transaction as well as help your employees become familiar with your customers.
Sounds simple right? I always like to point out that things are never as simple as they seem on the back end of things. What if you have already pulled the customer up with a loyalty or prepaid card? What if it’s a delivery order or phone order? All of these are accounted for!
If the order has no customer information already and it’s a Dine in or Carry Out, then the name prompt appears. If there is already a customer attached to the ticket, then the name prompt is skipped- You already have it!
If you are doing a delivery order or pickup order, then the name prompt is skipped and you are instead prompted to enter the phone number for the delivery or pickup order.
By the way, the name prints on both the customer ticket and any internal (kitchen / Barista) tickets.
Do you use this feature? Do you use it in a different way? Let us know!
We use a number system with it, instead of the name we put a number in there and the customer gets a number for their table. Here is a question. When a person has a loyalty card and the name is inputted is there a way to add the number next to the name?
Great way to use this Jack. Putting a number for the table tent works. Some customers also add the customers name (17 / Mike) so when the product is brought out, you can say “Here is your order Mike”.
If you have a high amount of customers with loyalty cards and customer files, then you will see that the name field is gone (you have their information already). So, the best solution there is to either use a comment or to have us add a menu group called “Table Numbers”. Then when you select that, you touch the number that the customer is getting. It’s a different method of accomplishing the same thing.
Finally, we do also have a full table service system that can be implemented for customers that are doing servers.
Thanks for the comment!